AVANTAGE ENTERTAINMENT TERMS & CONDITIONS

Version 1.5 – 25 July 2025

 

 

1.0   ABOUT US

The Avantage Games, websites and services are owned and operated by Avantage® Entertainment USA, LLC (Avantage), registered in Delaware under Company No 4634638, with its headquarters at 2525 Ponce de Leon, 3rd Floor, Coral Gables, FL 33134, USA.

2.0   TERMS OF USE

• These Terms of Use, together with our Privacy Policy, together referred to as the ‘Terms’ form the basis upon which we offer you our games and services.
• You should read these Terms carefully before registering an account with us or using any of our services. 
• Our Privacy Policy explains how we use your personal information and can be found on our website.
• Our Introduction and How to Play videos explain how our games work and can be found on our website. 
• When you register an account with us you will be asked to confirm that you accept these Terms.
• It is your responsibility to ensure that you read these Terms from time to time to ensure that you continue to agree with them.
• When we make any changes to our Terms of Use or our Privacy Policy, we will use best endeavors to notify you of such changes using the contact information we hold for you. 
• If at any time you do not agree with our Terms of Use or our Privacy Policy, you should stop using our services immediately and contact us to close your account. 
• Your continued use of our websites, products or services will entitle us to assume acceptance.
• If you have any questions relating to these Terms or any of our products or services, please contact our Customer Support team at: support@avantagegames.com  
• In the event of any conflict between these Terms and any other terms or conditions of use these Terms and Conditions will prevail.

3.0   AVANTAGE SOCIAL GAMES

• Avantage social games are offered as free to play games. 
• Customers are able to earn game credits or tokens based on successful game play which can then be used to access other games and features. 
• Game credits or tokens do not have a cash value, cannot be converted to cash, or used outside of the Avantage games, products or services.
• Unused game credits or tokens will be managed in accordance with our Inactive Account policy.

4.0   YOUR ACCOUNT

• Before being able to play our games or use our services you must register an account with us by completing the Registration (Sign-up) form on our website.
• You must be 18 years of age or older or meet the legal age requirement for playing our games in the country in which you live.
• It is your responsibility to check that it is legal for you to access our games, products or services from the country in which you are trying to access them.
• Your account must be in your own name and using your up to date personal and contact information and for your sole benefit. If any of your personal information changes at any time you should contact us to notify us of the change.
• You may only hold one active account with us. We reserve the right to close any other account(s) that we believe or suspect to be linked or associated with you.
• If you suspect or believe that someone may have access to your account or user information, you should cease to use our services and contact us immediately.
• If we believe or have reason to suspect that there has been a breach of any of our Terms, we reserve the right to suspend or restrict your access pending further investigation.

5.0   CLOSING YOUR ACCOUNT

• You can choose to close your account with us at any time by contacting us at:      support@avantagegames.com. 
• There may be occasions when we decide to close your account because we are unable to continue to offer you access to our games, products, or services. 
• On such occasions we will contact you using the contact information you have provided us to notify you of this.
• Any credits or tokens will be managed in accordance with our Inactive Accounts policy.

6.0   INACTIVE ACCOUNTS

• Where you have not used your account for a continuous period of 12 months, we will consider it to be inactive. 
• We will attempt to contact you using the contact information you have provided us to advise you of this. 
• If we do not receive any response from you, your account will be closed, and any remaining game credits or tokens made void.

7.0   GAME CREDIT AND TOKENS

• You can earn game credits or tokens by playing our games and using our products and services.
• Game credits or tokens may be used to access premium game features or special events. 
• Game credits or tokens do not have a cash value, cannot be purchased, may not be redeemed for real-world money, and may not be used outside of the Avantage games, products or services.
• Where you start a game but fail to complete the game for whatever reason, including but not limited to data disconnection, game closure, or ceasing to take part in the game, the game will continue to play through to completion with your result based upon your play up until the point game play ceased.

8.0   GAME RULES

It is your responsibility to ensure that you understand the game rules before you start playing. Game rules can be found in the How to Play section of our website. 

9.0   LEADERBOARDS & RANKINGS

In registering an account and playing our games or otherwise using our products and services you agree to your information being used and displayed on our Leaderboards, Player Rankings lists and other notifications referencing players.

If you do not want your name to be displayed, you should contact us as instructed in our Privacy Policy.

10.0 ERRORS, INTERRUPTIONS AND MALFUNCTIONS

• In order to play you will need to be connected to the internet. We accept no responsibility for any loss as a result of any interruption or loss of connection to our games, products or services.
• In the event that there is an error, interruption, or malfunction (technical or palpable) that we are unable to rectify, games will be made void.

11.0 COMPLAINTS AND DISPUTE  PROCEDURE

• If you are unhappy with our services or would like to raise a complaint about any aspect of our games, products, or services, you may do so by contacting our Customer Support team at: support@avantagegames.com
• It is our policy to resolve complaints raised as quickly as we can, although some issues may take a little longer than others depending on the nature of the issue, and whether we need to contact external partners such as payment providers. We will however try to resolve your complaint within 8 weeks.
• To assist us you will need to provide us with information about your complaint/dispute, including dates, times and any amounts. Share your evidence with us to support your dispute. Make sure you retain a copy of everything you tell us.
• Once the review of the complaint/dispute is complete, we will tell you the result of the complaint/dispute and what happens next.

12.0 INTELLECTUAL PROPERTY

• If you are unhappy with our services or would like to raise a complaint about any aspect of our games, products, or services, you may do so by contacting our Customer Support team at: support@avantagegames.com. 
• It is our policy to resolve complaints raised as quickly as we can, although some issues may take a little longer than others depending on the nature of the issue, and whether we need to contact external partners such as payment providers. We will, however, try to resolve your complaint within eight (8) weeks.
• To assist us you will need to provide us with information about your complaint/dispute, including dates, times and any amounts. Share your evidence with us to support your dispute. Make sure you retain a copy of everything you tell us.   
• Once the review of the complaint/dispute is complete, we will tell you the result of the complaint/dispute and what happens next.  

13.0 LIMITATION OF LIABILITY

• Where we provide links to other sites with data and resources provided by third parties, we have no control over the content of those sites or resources.
• We do not accept any responsibility or liability for any losses or damage to equipment incurred by you as a result of the use of our games, products or services, or as a result of a breach of our Terms.

14.0 GOVERNING LAW AND JURISDICTION

• These Terms are governed by the laws of Delaware and any disputes are resolved in the courts of the District of Delaware.